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At Rivanya Ethnic, we take pride in the quality and craftsmanship of every piece we create, and we want you to feel confident with every purchase, wherever in the world you are shopping from.
No Refunds
We do not offer monetary refunds on any of our products, for either domestic or international orders.
Exchange Policy
We happily offer exchanges under the following terms:
- You may exchange your product for another item of the same price or higher (the price difference, if any, will need to be paid by the customer).
- If you choose to exchange for a product of lower value, the remaining amount will be credited to your Rivanya Ethnic account as store credit, which can be conveniently used for any future purchase on our website. Store credit does not expire and can be used across any collection.
- Exchanges are subject to the availability of the requested product, size, or design. If the desired item is out of stock, we will offer the closest available alternative or store credit for the full value.
Exchange Conditions
- The product must be unused, unwashed, and in its original condition, with all tags, packaging, and accompanying invoice intact.
- Exchange requests must be raised within a specified number of days of delivery (e.g., 7 days) — please confirm your preferred window before publishing.
- Products purchased on sale, clearance, or under special promotions may not be eligible for exchange, unless otherwise stated at the time of purchase.
- Products that show signs of use, alteration, damage, or odour (such as perfume or deodorant) will not be accepted for exchange.
- The product must be securely packed to avoid damage during transit back to us.
Exchange Process for Domestic Orders
Once your exchange request is approved, we will arrange a reverse pickup from your address, where serviceable. In locations without reverse pickup service, you will be requested to self-ship the product to our facility, and shipping costs may be reimbursed as store credit at our discretion.
Exchange Process for International Orders
For international customers, please contact our support team to initiate an exchange. Depending on the destination, you may be asked to self-ship the product back to our facility in India. Return shipping costs, customs duties, and any related charges for international exchanges are the responsibility of the customer, unless the exchange is due to a defect or error on our part.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement, exchange, or store credit at no additional cost to you.
How to Request an Exchange
Simply reach out to our customer support team with your order number and details of the item you wish to exchange, and we will guide you through the process step by step.
We are committed to ensuring you love every piece from Rivanya Ethnic, and our exchange policy is designed to give you flexibility and confidence with every purchase, wherever you are.
Contact us at support@rivanyaethnic.com for questions related to refunds and returns.
