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At Rivanya Ethnic, we are delighted to bring our collections to customers across India and around the world.
Order Processing
All orders are processed and dispatched within 1–2 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Domestic Shipping (Within India)
Once shipped, orders are typically delivered within 3 to 7 business days, depending on your location. Metro cities generally receive orders on the earlier end of this window, while remote or non-metro locations may take slightly longer.
International Shipping (Worldwide)
We proudly ship to customers across the globe. International orders are typically delivered within 7 to 15 business days from the date of dispatch, depending on the destination country and customs processing at the time.
- International shipping charges are calculated at checkout based on destination, weight, and package dimensions.
- Any customs duties, import taxes, or levies charged by the destination country are the responsibility of the customer and are not included in the product price or shipping charges.
- Delivery timelines for international orders may occasionally be affected by customs clearance, local courier networks, or regional regulations, and may vary from the estimates above.
Shipping Charges
Shipping charges, whether domestic or international, are clearly displayed at checkout before order confirmation. We may offer complimentary or discounted shipping during select promotions, which will be communicated on the website.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email/SMS to monitor your shipment status, both for domestic and international deliveries.
Multiple Shipments
Orders containing multiple items may occasionally be shipped in separate packages, either from the same or different fulfilment locations, without any additional shipping cost to you.
Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to courier constraints, customs processing, weather conditions, regional disruptions, or other unforeseen circumstances. We appreciate your patience in such cases and will keep you informed of any significant delays.
Undelivered or Returned Shipments
In case a shipment is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept customs charges, we will reach out to arrange re-shipment. Additional shipping charges may apply for re-shipment.
Serviceable Locations
We currently ship to all serviceable domestic pin codes as per our courier partners’ network, as well as most international destinations. In rare cases where a specific location is not serviceable, our team will inform you at the time of order confirmation.
For any shipping-related queries, please reach out to our customer support team.
