Privacy Policy

At Rivanya Ethnic, we value your trust and are committed to protecting your privacy, whether you are shopping with us from India or anywhere else in the world.

Information We Collect

We collect personal information such as your name, email address, phone number, billing and shipping address, and payment details when you place an order, create an account, subscribe to our newsletter, or otherwise interact with our website. We may also automatically collect technical information such as your IP address, browser type, device information, and browsing behaviour on our site.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including domestic and international shipping and customs documentation
• Communicate with you regarding your orders, exchanges, and customer support requests
• Personalise your shopping experience and recommend products relevant to you
• Send updates about new collections, offers, or promotions, only where you have opted in to receive such communication
• Improve our website, products, and services through analysis of usage patterns
• Comply with legal and regulatory requirements

Data Protection

We implement industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant, encrypted payment gateways and is never stored directly on our servers.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Information may be shared with trusted third parties strictly for business purposes, including:

• Logistics and courier partners, for domestic and international order fulfilment
• Payment gateway providers, for secure transaction processing
• Customs and regulatory authorities, where required for international shipments
• Technology and analytics partners, to help us operate and improve our website

International Data Transfers

As we serve customers globally, your information may be processed or stored in countries other than your own. We take appropriate steps to ensure your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, understand how visitors use our site, and personalise content and offers. You can control or disable cookies through your browser settings, though this may affect certain website functionality.

Data Retention

\We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal data, object to certain processing, or withdraw consent for marketing communications at any time. To exercise any of these rights, please contact our support team.

Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page from time to time. Continued use of our website implies acceptance of the revised policy.